๐ Return & Refund Policy | Kairova
At Kairova, we value your satisfaction. If youโre not completely happy with your purchase, weโre here to help! ๐ซ
1. ๐ฆ Eligibility for Returns
You may return eligible items within 14 days of receiving your order if:
โ
The item is unused, unworn, and in original condition.
โ
It includes all original packaging and tags.
โ
You have proof of purchase (order confirmation or receipt).
โ Non-Returnable Items:
- Gift cards ๐
- Items marked FINAL SALE ๐ซ
- Custom or personalized items
2. ๐ How to Initiate a Return
To start a return, please:
๐ฉ Email us at contact@kairova.shopย with your order number & reason for return.
๐ฆ Weโll provide return instructions & shipping details.
๐ Ship the item back within 7 days after receiving our return approval.
Note: Customers are responsible for return shipping costs unless the item is defective or incorrect.
3. ๐ฐ Refund Process
Once we receive and inspect your return:
โ
Approved refunds will be processed to your original payment method within 5-7 business days.
โ Rejected returns (due to damage or signs of use) will not be refunded.
Shipping fees are non-refundable.
4. ๐ Exchanges
Need a different size or item? ๐๐
๐ฉ Contact us at contact@kairova.shopย to check availability.
๐ฆ Send back the original item and place a new order for faster processing.
5. ๐ฆ Damaged or Incorrect Items
Received a faulty or incorrect item? Weโve got you covered! ๐
๐ท Take a photo of the item & packaging.
๐ฉ Email us at contact@kairova.shopย within 48 hours of delivery.
๐ Weโll send a replacement or issue a full refund, including shipping costs.
6. ๐ซ Late or Missing Refunds
If you havenโt received your refund yet:
๐ Check your bank or payment provider (processing times vary).
๐ Contact your bank if delays persist.
๐ฉ Still need help? Email us at contact@kairova.shop
7. ๐ฉ Need Assistance?
Weโre happy to help! ๐ Contact us at:
๐ฉ Email: contact@kairova.shop
๐ Website: https://kairova.shop/
๐ Shop with Confidence: https://kairova.shop/