❓ Frequently Asked Questions (FAQs) | Kairova
Welcome to Kairova’s FAQ section! ✨ Here, you'll find answers to common questions about ordering, shipping, returns, and more.
1. 🛍️ Ordering & Payments
Q: What payment methods do you accept?
💳 We accept Visa, Mastercard, PayPal, Apple Pay, Google Pay, and Shop Pay.
Q: Can I modify or cancel my order after placing it?
🚫 Orders cannot be modified or canceled once they are processed. Contact us ASAP at contact@kairova.shop for assistance.
Q: How do I use a discount code?
🎟️ Enter your discount code at checkout before completing your payment. Only one discount code can be applied per order.
2. 🚚 Shipping & Delivery
Q: Do you ship internationally?
🌍 Yes! We ship worldwide. Shipping times vary by location.
Q: How long does shipping take?
📦 Estimated delivery times:
- USA & Canada: 5-10 business days
- Europe: 7-14 business days
- Rest of the World: 10-21 business days
Q: Can I track my order?
🔍 Yes! Once your order ships, you’ll receive a tracking number via email.
Q: Will I have to pay customs or duties?
💰 International orders may be subject to customs fees, which are not included in the purchase price. These charges are the buyer’s responsibility.
3. 🔄 Returns & Exchanges
Q: What is your return policy?
✅ You can return items within 14 days of receiving them, as long as they are unused and in original packaging.
Q: How do I start a return?
📩 Email us at contact@kairova.shop with your order number & reason for return.
Q: Can I exchange an item?
🔄 Yes! Contact us to arrange an exchange. If the item is unavailable, you may return it and place a new order.
4. 🛠️ Product & Care
Q: How do I take care of my Kairova products?
🧼 Each product comes with care instructions. Follow them to maintain quality and longevity.
Q: What if I receive a damaged or incorrect item?
📷 Take a photo and email us at contact@kairova.shop within 48 hours of delivery. We’ll send a replacement or refund.
5. 📩 Customer Support
Q: How can I contact Kairova?
📧 Email us at contact@kairova.shop
📅 Our support team is available Monday–Friday, 9 AM–6 PM (your time zone).
🔗 Still have questions? Contact us!
📩 Email: contact@kairova.shop
🌐 Shop Now: https://kairova.shop/